Privacy Policy

TESAQ (“we”, “us”, “our”) is committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our applications, or engage with any of our technology, FinTech, telecom, software, consultancy or blockchain-related services.

By using our website or services, you agree to the terms described in this Privacy Policy.

1. Information we collect

1.1 Information you provide

When you contact us (for example through the enquiry form on this website or by email), we collect the information you choose to provide:

• Name
• Business email address
• Phone number (only if you choose phone as your preferred contact method)
• Company or organisation and country
• Area of interest, project description and preferred contact method
• Other information shared in service requests or support messages

1.2 Technical data

Like most websites, the servers that host this website may automatically record technical information such as IP address, browser type and version, device information, pages requested, referring URLs, and timestamps in log files. These logs are used for security, troubleshooting and preventing abuse. We also use your IP address temporarily to limit repeated form submissions.

1.3 Financial and transactional data (FinTech or blockchain services)

If you use FinTech or blockchain features offered as part of our services, we may process:

• Wallet addresses
• Transaction IDs
• Public blockchain interactions
• Payment or subscription data (processed via secure third-party providers)

We do not store private keys or sensitive payment card details.

1.4 Cookies and tracking technologies

This website does not currently use analytics, advertising or tracking cookies, pixel tags or similar technologies. See our Cookie notice for details. If this changes, we will update this policy and ask for your consent where required.

2. How we use your information

• Respond to enquiries and support requests
• Provide, maintain and improve our services
• Improve website functionality and security
• Deliver marketing or promotional material, only with your consent
• Manage FinTech, telecom, software or blockchain service operations
• Comply with legal or regulatory requirements
• Prevent fraud, abuse or unauthorised access

3. Enquiry form

Information submitted through the enquiry form is sent by email to our team. It is not stored in a database on the web server. We use it only to respond to your enquiry and, if you become a client, to manage our business relationship. If no business relationship follows, we delete enquiry emails within 24 months after our last communication, unless we need to keep them longer to meet a legal obligation.

Please do not include passwords, confidential documents or other sensitive information in the form.

4. Sharing and disclosure

We do not sell personal data. We may share data with:

4.1 Service providers

Trusted partners who help us operate (such as hosting providers, cloud services, email and communication systems and, for relevant services, payment gateways), acting on our instructions.

4.2 Legal compliance

We may disclose information if required to comply with applicable laws, respond to lawful requests from authorities, or protect the rights, property or safety of TESAQ or our users.

4.3 Business transfers

If TESAQ undergoes a merger, acquisition, restructuring or asset sale, data may be transferred under appropriate safeguards.

5. Blockchain and digital asset notice

Where TESAQ offers blockchain, digital asset or token-based services, please note:

• Blockchain transactions are public and immutable by design.
• Wallet addresses, amounts and timestamps may be visible on public explorers.
• TESAQ does not control the availability of blockchain data.
• We do not store or manage private keys.
• Any blockchain activity is at the user’s discretion and responsibility.

6. Data security

We use reasonable technical and organisational measures to protect your data, such as encryption in transit (HTTPS), access controls and secure infrastructure. No system is 100% secure, but we take reasonable precautions.

7. Data retention

We keep personal data only as long as necessary for the purposes described above, including service delivery, legal obligations and contractual requirements. You may request deletion of your personal data where applicable.

8. Your rights

Depending on where you live, you may have the right to:

• Access your personal data
• Request correction or updates
• Request deletion
• Object to processing
• Withdraw consent
• Request a copy of your data (data portability)

To exercise these rights, contact us at privacy@tesaq.com.

9. Third-party links

Our website may contain links to external websites, including social media profiles. We are not responsible for their content, privacy practices or policies, and encourage you to review their privacy notices.

10. Children’s privacy

Our services are not intended for individuals under 16. We do not knowingly collect information from minors.

11. Changes to this policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last updated” date.

12. Contact us

For questions, concerns or requests related to privacy, email privacy@tesaq.com or visit www.tesaq.com.